Effective Date: Jan 1, 2026

Thank you for shopping with Foxci LLC. Customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds, returns, and order cancellations are accepted for purchases made through foxcillc.com.

By placing an order on our Website, you agree to this Refund Policy.

Refund Eligibility

You may be eligible for a refund if:

Your item arrives damaged, defective, or incorrect.
The item is significantly different from its description.
You contact us within 15 days of receiving your order.
You provide proof of the issue, such as photographs or videos.

Refund requests submitted after 15 days of delivery may not be eligible for approval.

How to Request a Refund

To request a refund, please contact our Customer Support with the following information:

Order Number
Full Name
Description of the issue
Photos or videos showing the defect or damage

Our support team will review your request and respond as quickly as possible.

Refund Process

Once your refund request is approved:

Refunds will be issued to your original payment method.
Processing times typically range from 5–10 business days, depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the error was caused by Foxci LLC.

Non-Refundable Items

The following items are generally not eligible for refunds:

Gift Cards
Downloadable Digital Products
Personalized or Custom-Made Items
Items returned in used, damaged, or altered condition (unless received that way)

Returns

If a return is required before a refund can be issued, we will provide return instructions.

Returned items must be:

In their original condition
In the original packaging (when possible)
Include all accessories and components

Customers should not return products without first receiving authorization from our support team.

Return Shipping

If the return is due to our error (wrong, defective, or damaged item), Foxci LLC will cover the return shipping costs where applicable.

If the return is due to a customer preference (such as ordering the wrong item), the customer may be responsible for return shipping costs.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has entered processing or has been shipped, it can no longer be canceled and will be subject to this Refund Policy.

Refund Status

If you would like an update on your refund, please contact our Customer Support using the contact information below.

Changes to This Refund Policy

Foxci LLC reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on foxcillc.com and will become effective immediately upon publication.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Foxci LLC

Website: foxcillc.com

Address:
249 DAHILL RD, APT 2
BROOKLYN, NY 11218, USA

Email: foxcillc@gmail.com

Phone: +1 (929) 472-5658

Thank you for choosing Foxci LLC. We appreciate your business and are committed to providing quality products and excellent customer service.